Medical practice UniFi rebuild
A Marin medical office struggled with unreliable Wi-Fi and no network documentation. We redesigned VLANs, segmented guest and clinical traffic, and deployed UniFi with full diagrams.
The Challenge
The practice's flat consumer-grade Wi-Fi dropped connections for EMR tablets and VoIP handsets during patient hours. Guest patients complained about captive portals, and there were zero diagrams or runbooks — every change required calling the old vendor. Clinical devices shared the same subnet as guest traffic, creating unnecessary risk for HIPAA-adjacent data flows.
Solution & Implementation
We performed an on-site RF survey, designed a segmented UniFi architecture (clinical, admin, guest, and VoIP VLANs with firewall rules), and installed a UDM Pro/SE gateway, UniFi switches, and a mix of U6 Enterprise and U6 LR access points. We deployed the APs with optimized channels and power, enabled client isolation on guest, and handed over a complete packet: labeled rack diagram, SSID/VLAN matrix, firewall rule explanations, and a one-page support runbook. All credentials were stored in their approved vault with rotation notes.
Key Technologies
Outcomes & Documentation Delivered
- ✓Segmented clinical and guest networks with explicit firewall policies
- ✓Documented SSIDs, VLANs, firewall rules, and AP placement map
- ✓Stable coverage across exam rooms, admin, and waiting areas with zero complaints after cutover
- ✓EMR tablets and VoIP now reliable during peak hours
- ✓Full as-built documentation delivered at handoff — no tribal knowledge required
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